First Report: Findings of the Survey of User Needs (SUN)
January, 2008 - Initial findings from the first 1200 responses to the Survey of User Needs are now available.
About this Report
From 2001-2006, the Wireless RERC conducted its first Survey of User Needs (SUN). About 1200 people responded to this survey, and about 2/3 joined our Consumer Advisory Network (CAN). In 2007, the RERC revised the SUN and again began collecting data.
By December, 2007, both the SUN and CAN had already reached the number of responses achieved from 2001-2006. This is great news for the RERC and for the wireless industry, since these data help to understand this large and growing customer market. About 15% of the US population has one or more disabilities. The data these consumers share through the SUN helps our wireless industry partners in serving customers both with and without disabilities.
The RERC has completed analysis of the first 1200 survey responses, and a report summarizing this analysis is now available. Included in this report is comparison of results between data gathered from 165 individuals who participated in both the 2001-2006 and the 2007 Survey of User Needs. This allows us to identify trends among long-term wireless customers with disabilities.
Please let us know your experience with wireless devices by participating in the Survey of User Needs.
ASSETS 2008
