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MyWirelessReview.com
Project Goal: Develop an online resource (mywirelessreview.com) for disseminating usability testing results to consumers, wireless product manufacturers, and retailers of mobile wireless devices and services
October, 2006 – September, 2011
Progress / Updates
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MyWirelessReview.com went live on 2/28/08, with initial postings by RERC staff and consumer advisors.
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Project staff and consumer advisors regularly add content, including consumer blogs and links to other resources of interest to customers with disabilities.
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Project staff also participate in other online sites addressing new developments in wireless technologies, to disseminate research findings as well as to encourage participation in MyWirelessReview.
Project Team
- Jim Mueller, Project Director
- John Morris, PhD
- Mike Jones,
PhD
Problem
- All customers struggle with problems of usability in wireless products to some degree.
- Wireless industry managers agree that user input from their customers with disabilities can improve product usability for all their customers.
- An effective vehicle for gathering and sharing that input among customers and industry managers is needed.
Approach
- Evaluation of a user-focused “test drive” approach to usability assessment of wireless products
- Development with commercial collaborators of a web-based vehicle for sharing usability assessment findings
- Assessment of response to usability data by customers and industry managers
- Assessment of the effectiveness of input by customers with disabilities in improving the usability of wireless products and services
Congratulations go to Brian Coppola!
EAAC Meeting at FCC Headquarters
