Customer-Driven Usability Assessment

October, 2006 – September, 2011

Progress / Updates

• Design for accessibility and usability of the mywirelessreview.com site is progressing, in collaboration with our industry partner, myrateplan.com
• The user testing protocol has been designed, and the first product has been selected for testing.

Project Team

• Jim Mueller, Project Director
• John Morris, PhD 
• Vicki Haberman

• Mike Jones, PhD
             

Problem

• All customers struggle with problems of usability in wireless products to some degree.
• Wireless industry managers agree that user input from their customers with disabilities can improve product usability for all their customers. 
• An effective vehicle for gathering and sharing that input among customers and industry managers is needed.

Approach

• Evaluation of a user-focused “test drive” approach to usability assessment of wireless products
• Development with commercial collaborators of a web-based vehicle for sharing usability assessment findings
• Assessment of response to usability data by customers and industry managers
• Assessment of the effectiveness of input by customers with disabilities in improving the usability of wireless products and services